Service Department

Divcon EMS provides full scope service contracts to make your life easier. Our service department is designed to be an extension of your business operation. We feel we can provide often un-recognized benefits to your bottom line just by making your facility a more comfortable, efficient and safe place for your employees or the customers you serve.

System Services
The following is a list of services that are offered in our annual service contracts. If you have any questions about our services, please contact us at 214-821-6958.

• Emergency Response Service
• Priority Attention
• System Alarm Response
• Preventative Maintenance Inspections
• Scheduled Maintenance Visits
• Hardware Repair Labor
• Program Repair Labor
• Extended Material Warranty
• Spare Parts 
• Quick Help Telephone Support 
• Software Protection 
• Software and Firmware Upgrades 

Benefits
You may be unaware of the amount of energy and money that can be wasted if your facility’s HVAC or lighting system is not working correctly, or the amount of risk you bear if your security system is not working correctly. Continuous maintenance and monitoring can pay for itself when it is done intelligently. That is where we excel over our competition. We will listen to your needs and fit you with the services that suit your business and facility.

Benefits of our professional services include:

• Less downtime because equipment is serviced before it breaks
• Saving money and energy because the system is adjusted as building uses change
• Maintained saftey because security devices are kept in good working condition
• Faster response because one call can take care of any HVAC or security system issue
• Quicker resolve to problems because we use technology to help us troubleshoot
• Less repeat service visits because we look for the root causes of problems
• Consistent technical support because we stay consistent even as your staff changes

Other Benefits

• Discounts for multi-year commitments
• Flexible payment schedules
• Access to our backup database
• Automatic membership to the Delta Users Group

Please feel free to Contact Us with any questions or inquiries.